Shipping policy

 Thank you for shopping with Mojave. We are committed to delivering your orders in a timely and efficient manner. Below you’ll find information regarding our shipping process, options, and rates.

1. Processing Time

  • Order Processing: Orders are typically processed within [2] business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
  • Delays: Please note that processing times may be extended during peak seasons or sales events. We appreciate your patience.

2. Shipping Rates & Delivery Estimates

  • Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout. Rates may vary based on the size, weight, and destination of your order.

  • Delivery Estimates:

    • Standard Shipping: [5-7] business days
    • Expedited Shipping: [4-5] business days
    • Overnight Shipping: [2-3] business days

    Delivery times are estimates and do not account for potential delays caused by weather, customs, or other unforeseen circumstances.

3. Shipping Destinations

  • Domestic Shipping: We ship to the lower 48 states within the United States. Shipping to Alaska and Hawaii may be possible for an additional fee. Contact us for details.
  • International Shipping: We currently do not ship internationally.

4. Shipping Carriers

We partner with trusted carriers such as USPS, UPS, and FedEx to deliver your orders safely and efficiently. The carrier selected for your shipment will be based on your location and the shipping option you choose at checkout.

5. Order Tracking

  • Tracking Information: Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order directly on the carrier’s website.
  • Multiple Shipments: If your order contains multiple items, they may be shipped separately depending on stock availability. You will receive separate tracking numbers for each shipment.

6. Shipping Restrictions

  • PO Boxes & APO/FPO Addresses: We currently do not ship to PO Boxes or APO/FPO addresses. Please provide a physical address for shipping.
  • Restricted Items: Certain items may be restricted from shipping to specific locations due to size, weight, or regulatory issues. These restrictions will be noted on the product page.

7. Lost or Damaged Packages

  • Lost Packages: If your package is lost in transit, please contact us. We will work with the carrier to locate your package or issue a replacement if necessary.
  • Damaged Packages: If your package arrives damaged, please take photos and contact us immediately. We will assist you in filing a claim with the carrier and provide a replacement or refund as appropriate.

8. Address Changes & Order Modifications

  • Address Changes: If you need to change your shipping address after placing an order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes once the order has been processed.
  • Order Modifications: Unfortunately, once an order has been processed, we cannot make changes to the items or shipping method selected. Please review your order carefully before completing your purchase.

9. International Shipping Duties & Taxes

  • Customs & Duties: International orders may be subject to customs duties, taxes, and fees, which are the responsibility of the recipient. These charges vary by country and are not included in the item price or shipping cost.
  • Customs Clearance: Please be aware that customs clearance procedures may delay the delivery of your order. We recommend checking with your local customs office for more information.

10. Contact Us

If you have any questions about our shipping policy or need assistance with your order, please contact us at:

  • Email: hello@mojaveshop.com
  • Phone: 435-200-4948
  • Address: 55 N. Main Street St. George, Utah 84770